Who would have thought I would be typing those words? But seriously, I just had a great customer service experience and I figured it was only fair to write about it, considering what I've written in the past.
Backstory: you all know we need many pairs of keys to open the doors in our house, as each one has been fitted with different hardware from different manufacturers. As of last week, we added another set to the mix when we replaced a side door and its attendant hardware. Needing six sets of keys to open four doors is ridiculous, even for us, so we decided that our seventh-anniversary present would be new door hardware for the doors in our house. Once the knobs were united under one manufacturer, we could bring in a locksmith to unite them under one lock.
Nothing says "celebrating seven years of marriage" like changing the locks!
So I bopped online, price-shopped and found the hardware at Home Depot last Friday. I placed the order, foolishly assumed that I'd be receiving a confirmation e-mail, and thus didn't write down my order confirmation number. I didn't get the e-mail. And by today, I was wondering, "Did the order actually go through? Am I being punished for not writing down my order number? How ever will I resolve this?"
By picking up the phone and calling, that's how. Home Depot has a customer service line specifically for online orders and within five minutes I had confirmed that yes, I had placed an order and -- o, frabjous day! -- it was in transit.
This doesn't mean I'm forgiving the breakdown in the confirmation e-mail -- but it's nice to know that there's a robust and responsive customer service operation in place. So kudos to Home Despot for getting this one right.
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